Frequently Asked Questions
Warranties and repairs are a tricky subject. Some of the biggest companies in our space have been hammered by the interpretation and their ability to live up to their warranties. Hidden charges and misleading warranties are not what we are about. We want you to be happy and we want your sunglasses to live up to your every expectation. As long as Hook and Bullet LLC is in business and you, as the original owner have registered your sunglasses on our website, we guarantee your sunglasses against manufacturer's defect.
1. Do you sell hook and bullet PRESCRIPTION lens?
We do not offer prescription lens at this time. However, we are currently working on making this happen. Stay tuned for updates
2. Are broken or scratched lenses covered under your lifetime warranty?
Our lifetime warranty does not cover normal wear and tear or abuse. We do offer competitive lens replacement options through our repair department. Please visit our Repairs Page for information on how to send in your sunglasses for repair.
3. What is the cost to repair my sunglasses?
For the original owner, Hook and Bullet will repair or replace (with an identical or reasonably equivalent style), at our option, any product determined by Hook and Bullet to have a manufacturer’s defect. Your satisfaction is our primary goal. If our product fails due to a defect on our side, we will replace it at no charge to you.
Repairs that are not deemed a manufacturing defect may be repaired at a cost to the customer. Contact email@example.com for details.
4. How do i contact hook and bullet?
5. Will you send me screws/lenses/parts for my sunglasses?
We do not send out parts for our sunglasses. Lenses and frame components need to be sent in for repair to have those parts replaced by our trained repair technicians. If you need to send your sunglasses in for repair, please email us at firstname.lastname@example.org.
6. What is hook and bullet's return policy?
Your satisfaction is our priority. You may return your merchandise purchased from the Hook and Bullet website for a refund minus shipping charges within 30 days of your purchase. All returns must be in the original case and/or packaging and in perfect resalable condition for credit.
7. What is the best way to clean my lenses
Cleaning & Care tips
As with any quality product, proper care will enhance and prolong the usefulness of your sunglasses and protect your investment. Your sunglasses are coated on the backside of the lens with an anti-reflective (A/R) coating which is essential in eliminating glare and is one of the three elements that make up our patented design. For optimum performance, rinse your sunglasses daily in warm water. Use a mild liquid dish or bath soap to wash each lens surface. Dry using a clean, soft, absorbent cloth. Do not use paper-based products to clean your lenses. Do not use abrasive cleaners, soaps or detergents that may leave a deposit on the lens. Do not use tissues with added lotions, lanolin, silicone or other cleaners; they will leave a film on the lens.
The multiple coatings on your lenses are resistant to light scratching, however heavy, abusive scratching can break through the coatings and cause visible marks. Significantly help prolong the life of your lenses by removing dirt and other particles with good cleaning practices and keep your sunglasses in their case while not in use. Good cleaning practices will also help minimize scratching.
Certain common household chemicals will react negatively with the frame material and the metal oxides used on the coatings of your lenses. Avoid contact with acetone (nail polish remover), caustic solutions (such as glass or other ammonia based cleaners), hair sprays containing methylene (listed on label), chlorine (from swimming pools or unfiltered water) or glue.
"Hard" water contains high levels of dissolved minerals, especially calcium and magnesium. It is "softened" by the addition of sodium during the filtering process. Everyday examples include pool water and unfiltered water, such as sprinkler water. "Hard" water can be a nuisance to sunglass wearers, as it leaves white spots on lenses after drying. To avoid spotting, simply rinse any sunglass or eyeglass with filtered (tap) water, and wipe dry with a clean cloth.
All Maui Jim sunglasses are saltwater safe and corrosion resistant. As with "hard" water, we suggest you rinse off any sunglass with filtered (tap) water, and wipe dry with a clean cloth.
Excessive heat may deteriorate your lenses or misshape your nylon frame. Avoid placing your sunglasses where you might expect excessive heat, for example, on the dashboard of your car.
We recommend that you visit your local sunglass retailer periodically to have them tighten the eyewire screws, attached temples and nose bridge.
All new sunglasses purchased from Maui Jim include a clean cloth bag. Clean cloths are a great way to keep your sunglasses clean and smudge free. We recommend you frequently launder your clean cloth to keep if free of debris, dirt and oils that could damage your lenses. Wash in warm soapy water. Do not use fabric softener as this may leave a film on your lenses.