Our policies are on point, no hidden agenda. If you ever have any questions on our policies, give us a call and we'll get you taken care of, it is that easy.
SHIPPING + RETURNS
Free Domestic Shipping in the CONTIGUOUS united States of America on all Sunglasses. Clothing and other gear shipping cost options are presented at the time of checkout.
This about sums it up. Free shipping within the contiguous United States (excluding Alaska, Hawaii, Guam, U.S. Virgin Islands, Puerto Rico, and all International orders) on all sunglasses. Shipping costs apply to apparel and other gear.
Shipping costs are presented at the time of checkout on international orders and orders outside of the contiguous United States of America
Sorry, while we love our customers not landlocked in the US, we cannot afford to ship your products for free.
Orders from the Hook and Bullet website can be shipped within the United States and to numerous International Countries. You will have the ability to select your preferred shipping method. Orders placed by 12pm EST on business days will usually ship the same day, but please allow 1-2 business days for your order to process before it ships and 3-10 days for delivery. We do our best to ensure timely deliveries, but please note that shipments can occasionally be delayed due to major holidays or unforeseen circumstances. Tracking numbers will be provided for all orders. For shipments to International addresses, please be aware that you are responsible for any shipping and additional duties, taxes, and other related charges customs may charge. Please check with your country's customs office to determine what these additional costs may be.
Most other items such as apparel are made at the time of your order and usually ship within 3 days. Please allow 3-10 day for shipping. If you feel as if an order has been lost, please do not hesitate to call 1-877-EST-1776 Hook or drop us an email at firstname.lastname@example.org.
The Hook and Bullet return policy is simple. Within 30 days of receipt of your order, you may return a pair of qualifying Hook and Bullet Sunglasses or Hook and Bullet Gear in its original condition with original packaging in new and saleable condition. (Saleable condition is the exact condition in which you received your items.) Returns must be shipped back within 30 days of receiving your items. FINAL SALE items are not eligible for returns.
Enjoy free return shipping for sunglasses within the contiguous United States, and for your convenience you will find a pre-paid Return Authorization label enclosed with your order. Free return offer excludes orders to Alaska, Hawaii, Guam, U.S. Virgin Islands, Puerto Rico, all International. Customers will be responsible for return shipping costs, when exclusions apply.
Follow these easy steps to submit a return:
- Select reason for item return, then include packing slip in your shipment back to us.
- Most sunglasses orders receive a pre-paid return label enclosed with shipment. If a return label is not already enclosed for a qualifying product, ship to: RETURNS Hook and Bullet 749 Running Creek, Seguin, TX 78155
- We’ll send you an email confirmation once we receive and assess your return.
- We’ll send you a second email confirmation once your refund has been processed.
- Please allow 7-10 business days from the date we receive your return for your credit to be processed.
- We do not exchange items, but you may reorder through hookandbullet.life at any time.
For any additional questions regarding shipping and returns, please call our Customer Service team at 1-877-Est-1776